We provide refunds if…
You are unable to Attend the Booking due to any of the listed reasons and have provided the required evidence shown in the individual reasons section below, subject always to the General Conditions of Refund.
We may also consider other Emergency Circumstances at our absolute discretion and You will need to provide evidence for these circumstances.
You must read the General Conditions of Refund, and the individual reasons section below, for full information on what we will and will not refund for each reason.General Conditions of Refund
We do not refund if there is any reason associated with a Communicable Disease (including Covid-19) pandemic or epidemic.
Any reason for refund must not have existed, been known or reasonably foreseeable at the time You made the Booking.
We do not refund if Your Booking is no longer wanted or needed.
We will not pay a refund through this process where your Booking is cancelled or cannot be fulfilled by the provider, or where the provider should refund directly.
You must make all arrangements to arrive in time to Attend the Booking, including arranging any necessary permits, travel documents or visas.
You must take all reasonable precautions or make reasonable alternate arrangements to prevent or reduce any refund request.
You will be asked to provide supporting evidence at Your own expense, and a copy of the Booking confirmation; We do not issue refunds where You cannot provide sufficient supporting evidence.
You will be asked to provide Your bank account details so that we can make the refund payment directly to Your chosen bank account.
Maximum refund value per person will not exceed the total value of their share of the Booking, or £10,000 GBP (or alternative currency equivalent).Requesting a Refund
To apply for your refund use the link in your booking confirmation email, this link is dedicated to you and your booking and will make the process simple.